Frequently Asked Questions

131pub offers a generous welcome bonus package for new Filipino players upon making their first deposit. The welcome bonus is automatically credited to your account after your first qualifying deposit. Specific bonus amounts and terms are displayed on the promotions page and may vary depending on current campaigns. To be eligible, your account must be fully verified and your deposit must meet the minimum qualifying amount. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn – always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw bonus-derived winnings. Not all games contribute equally to wagering requirements – slots typically contribute 100%, while table games and live casino may contribute less. Always check the specific terms of each 131pub promotion for the exact contribution rates and any game restrictions.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirements, 131pub will forfeit the bonus and any associated winnings, and only your original cash deposit balance will be returned. If you prefer not to participate in a bonus offer, you can opt out before making your deposit by contacting our support team. Once a bonus has been credited to your account, the terms apply automatically.

131pub offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from leading game providers.
• Bingo: Multiple bingo variants including 75-ball and 90-ball bingo with live chat rooms.
• West Hunter Bingo: A unique bingo experience with exciting themed gameplay.
• Pappu: A fun and engaging game category exclusive to 131pub.
• 131pub Casino: Live dealer games including baccarat, roulette, blackjack, and more – streamed in real time.

All games are accessible on both desktop and mobile browsers with no app download required.

Yes. All games on 131pub use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live casino games are streamed from professional studios with real dealers, adding an additional layer of transparency. 131pub is committed to providing a fair, transparent, and trustworthy gaming environment for all Filipino players.

Absolutely. 131pub is fully optimised for mobile play on both Android and iOS devices. You can access the full 131pub game library directly through your mobile browser – no app download is required. The mobile site is designed to be fast, responsive, and easy to navigate on smaller screens. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can enjoy slots, bingo, live casino, and more on the go. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your mobile device.

The minimum age to register and play at 131pub is 21 years old. This is a strict requirement in line with Philippine gaming laws and PAGCOR regulations. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately closed and all funds returned. 131pub takes its responsibility to prevent underage gambling very seriously and has zero tolerance for violations of this policy.

You can set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. You can decrease your limit at any time with instant effect, but increasing a limit requires a 72-hour cooling-off period before the change takes effect. This delay is intentional – it gives you time to reconsider before raising your spending cap. For more information about all available responsible gaming tools, visit our Responsible Gaming page.

Self-exclusion allows you to voluntarily block access to your 131pub account for a set period. Available exclusion periods are 30 days, 90 days, 180 days, or permanent closure. During self-exclusion, you will be unable to log in, deposit, or place bets. All marketing communications will also be suppressed. To activate self-exclusion, go to your account settings or contact our support team at [email protected]. Filipino players can also register for the PAGCOR national self-exclusion programme, which covers all licensed gaming platforms in the Philippines. Visit our Responsible Gaming page for full details.

131pub uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you notice any unauthorised transactions, login attempts, or other suspicious activity on your 131pub account, take the following steps immediately:

• Change your password right away using the account settings page.
• Contact our support team at [email protected] to report the issue and request a temporary account freeze if necessary.
• Check that your registered email account has not also been compromised.
• Do not share your login credentials with anyone – 131pub staff will never ask for your password.

Our security team will investigate all reported incidents promptly and take appropriate action to protect your account.